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Opetussuunnitelmat

Kulttuuriala, Muotoilu
Kulttuuriala, Musiikki ja Tanssi
Luonnonvara-ala
Matkailu- ja ravitsemisala
Sosiaali- ja terveysala, Iisalmi
Sosiaali- ja terveysala, Kuopio
Tekniikan ala, Kuopio
Tekniikan ala, Varkaus
Liiketalouden ala, Kuopio
Pelastusopisto
Savonian monialaiset opinnot
Basis of Education Competence Standards Structure of Studies Development of Expertise Methods and implementation Course Table

EI19SP Bachelor Degree Programme in Mechanical Engineering

Course Description

Code4 EIA8200
NameSales Project Control and Management
Credits5 cr
Credits in Foreign Language5 cr
ObjectivesA student gains a practical experience about a sales management process on a technological company. A student understands the importance of customer relationship management in doing business between technology companies. She/he will get familiar with an industrial service business, industrial services product development, service process and data management.

A student learns customer service and personal selling process and the role of sales management in technology business in selling technical products or services.
ContentCustomer relationship management, sales planning and management, personal selling techniques, and sales tools.
Industrial service business, industrial service product development, service process and data management.
Requirements
MethodsTheme lectures in a classroom and online. Execises, case studies, group work, company visits.

Students will do a study or development project on a selected theme of this course. Mainly this work will be done in teams as a training project for a company and presented in a seminar.
Grading Scale0 - 5
Course materialMaterial and links in Moodle.
Head, Tabetha: Customer Experience Management. World Technologies 2012. eISBN-13: 9788132341185 eISBN-10: 813234118X
Buttle, Francis: Customer relationship management: concepts and technologies. Elsevier 2009.
PrerequisitesBasics of marketing
Link
Other considerations
ContactSalli Tiina

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