- Savonia University of Applied Sciences
|Social and health care, Kuopio
Social and health care & rural Industries, Iisalmi
|Basis of Education||Competence Standards||Structure of Studies||Development of Expertise||Methods and implementation||Course Table|
|Objectives||The student will learn the role of marketing within businesses and the influence operating environments have on marketing decisions. The student will study the history and development of marketing to be able to understand the current mind-set. The student will comprehend the entity of marketing and the variety of tools at use as well as acquire customer oriented attitude towards business. Furthermore, the student will learn the foundations of CRM and service marketing as well as the basis for eMarketing activities.|
|Content||Role of marketing within business, marketing thinking development, marketing environments, marketing tools, customer orientation, purchase behavior, CRM, service marketing, eMarketing.|
|Requirements||Examination, reports and participation in OIS Fair activities.|
|Methods||Introductory lectures, assignments, case studies.|
|Grading Scale||0 - 5|
|Course material||Armstrong, G., Kotler, P., Harker R. and Brennan, R. 2013. Marketing: An introduction. Harlow, Essex: Pearson.|
Kotler, P. & Armstrong, G. 2014. Principles of Marketing. Boston, Mass: Pearson. Also available in electronic form.
Other material provided by the lecturer.
Pidätämme oikeuden opetussuunnitelmien muutoksiin mm. opiskeltavien sisältöjen päivitystarpeiden takia.